Nov 12, 2024
Vistara-Air India Merger Comes Into Effect From Today, All You Need To Know About
Starting today, Air India has officially completed its merger with Vistara, marking a consolidation in India's civil aviation sector
This integration is a major milestone for the Tata Group, which now sees its full ownership of Air India
Following the merger with its joint venture (JV) partner, Singapore Airlines. Singapore Airlines, however, will retain a 25.1% stake in the newly enlarged entity
The merger brings together two key players in India's aviation industry, combining the extensive network and resources of Air India with the premium services offered by Vistara
Passengers who were previously flying with Vistara should keep a few key things in mind as they experience this transition in the coming weeks
New Airline Code 'A12' One of the first changes passengers will notice is the new airline code for Vistara-operated flights all Vistara flights will carry an Air India flight number
While the airline's structure is undergoing significant changes, passengers will be pleased to know that there will be no immediate changes to flight routes or schedules
Help Desks and Customer Assistance at Airports to assist passengers during this transition, Air India has set up dedicated help desk kiosks at major airports
Additionally, Flight Information Display Screens (FIDS) and standees will help travellers identify the Air India check-in counters at airports
Customer Care and Support For passengers calls will be automatically directed to Air India representatives, ensuring that all queries are handled by the unified customer support team
Loyalty Program Integration Over the past few months, more than 270,000 Vistara passengers who had booked flights have already migrated to Air India
Loyalty Program Integration Over the past few months, more than 270,000 Vistara passengers who had booked flights have already migrated to Air India
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