Vistara-Air India Merger Comes Into Effect From Today, All You Need To Know About

Starting today, Air India has officially completed its merger with Vistara, marking a consolidation in India's civil aviation sector

This integration is a major milestone for the Tata Group, which now sees its full ownership of Air India

Following the merger with its joint venture (JV) partner, Singapore Airlines. Singapore Airlines, however, will retain a 25.1% stake in the newly enlarged entity

The merger brings together two key players in India's aviation industry, combining the extensive network and resources of Air India with the premium services offered by Vistara

Passengers who were previously flying with Vistara should keep a few key things in mind as they experience this transition in the coming weeks

New Airline Code 'A12' One of the first changes passengers will notice is the new airline code for Vistara-operated flights all Vistara flights will carry an Air India flight number

While the airline's structure is undergoing significant changes, passengers will be pleased to know that there will be no immediate changes to flight routes or schedules

Help Desks and Customer Assistance at Airports to assist passengers during this transition, Air India has set up dedicated help desk kiosks at major airports

Additionally, Flight Information Display Screens (FIDS) and standees will help travellers identify the Air India check-in counters at airports

Customer Care and Support For passengers  calls will be automatically directed to Air India representatives, ensuring that all queries are handled by the unified customer support team

Loyalty Program Integration Over the past few months, more than 270,000 Vistara passengers who had booked flights have already migrated to Air India

Loyalty Program Integration Over the past few months, more than 270,000 Vistara passengers who had booked flights have already migrated to Air India