This incident adds to a growing pattern of service instability and criticism over the company's customer support.
Fidium Fiber customers across the United States dealt with significant internet outages on Thursday, prompting a surge of frustrated reports and doubts about the network’s reliability. The blackout began around 5:05 PM Eastern Time and stretched from coast to coast, with higher concentrations of issues in cities like Boston, Houston, and San Francisco. Downdetector saw more than 1,700 reports at the peak of the outage, highlighting how big the disruption was. With so many people losing steady internet, doubts about Fidium Fiber’s reliability during unexpected glitches continue to rise.
Where were Fidium customers affected by the internet problems? The service disruption was not confined to a single region but was a national issue. Data from Downdetector showed reports flooding in from both the East and West Coasts, indicating a broad network failure. Users in urban centers including Boston, Houston, and San Francisco were among those who experienced a loss of service. The more than 1,700 reports make it clear this was a major issue affecting a large number of Fidium Fiber customers at the same time.
How are customers reacting to yet another service interruption? The outage caused a flood of complaints on social media. One frustrated customer said, “I feel like I got tricked by switching to Fidium.” Another person from Roseville, California, said they now regret their decision: “I thought Xfinity was bad, so I switched.” Starting to regret that which is wild.” Other customers criticized the company's communication, with one person suggesting on X that Fidium should create an outage map to keep its customers informed, adding, "After all you’re in the internet business, FIX IT!”
Has Fidium faced similar service issues recently? Unfortunately for customers, this recent outage is not an isolated event. Recent social media posts from November 19 show users still reporting Fidium outages and long waits to reach support. Many people slammed the customer service, with one calling it “horrible.” A common complaint is that the company lacks proper infrastructure—one user wrote, “Fidium is a joke… they can’t support this many customers or maintain a steady connection.”
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How do these outages affect people’s work? For remote employees, a dependable internet connection is crucial, and Fidium’s repeated outages are becoming a real worry. Earlier this month, one user raised the issue, asking, “Does Fidium go out this often always??” Seems almost every day we have pockets of Network Outage.” The user, who had only been with Fidium for a few months, noted they were "seriously considering switching" because their work-from-home job depends on a stable connection. This sentiment underscores the high stakes of repeated service failures.
