A Redditor who ordered two pizzas from a supposedly gourmet restaurant was taken aback when he discovered that the food actually came from a small shop. After placing the order on Swiggy, he noticed that the restaurant was only 1 km away from his home. Feeling uneasy, he contacted Swiggy’s customer care, who informed him that a new outlet had recently opened in the area.
Curious, the Reddit user decided to visit the location himself. To his surprise, he found that the small shop was operating under 14 different restaurant names.
He further shared, “I called the Swiggy customer care again, and they were like, ‘we are sorry we will cancel the order and refund the amount.’ So we took some pictures and left. Swiggy, being Swiggy, didn’t cancel the order but delivered it. I made a complaint on Swiggy chat, and immediately, I was refunded the entire amount without any questions. And after about 10 minutes, we had a call from the manager of ‘Olio’ asking about the taste of pizzas (which is worst, by the way) and when confronted, tried to explain that he has taken dealership from all the restaurants.”
In his post, he also included photos of the place and screenshots of his conversation with Swiggy’s customer care.
This post, shared on August 23, has since garnered over 800 upvotes. Many users took to the comments to express their reactions.
See How Social Media Users Reacted:
One commenter noted, “Cloud kitchens don’t have proper licences, let alone sanitation and safety accreditations from requisite authorities. I’m happy to see you got your refund without much chik chik.”
Another added, “Dude, what a coincidence, live around the same area! Had Olio pizza like last Sunday. Just because we wanted to try something new other than Domino’s and Pizzahut (both available nearby), we ordered from Olio, considering it Gourmet, as mentioned in Swiggy. The pizza tasted awful. With already pissed with Zomato, now I can’t trust Swiggy too, and I am sure that Swiggy ratings and the gourmet category are scams.”
A third person commented, “Live near the station as well and noticed this a while back and stopped ordering from those specific restaurants, glad someone else also found it. Also, why doesn’t Lingampally have a good restaurant to order from?”