The CEO of Singapore Airlines publicly apologized following an incident where one passenger lost their life and approximately 70 others were injured due to severe turbulence on a flight traveling from London to Singapore.
The Boeing 777-300ER plane was carrying 211 passengers and 18 crew members.
Goh Choon Phong, in a video message, said “On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased. We are very sorry for the traumatic experience that everyone on board SQ321 went through.”
Kittipong Kittikachorn, the general manager of Bangkok Suvarnabhumi Airport, reported that a 73-year-old British man passed away during the incident, possibly due to a heart attack. He mentioned during a press briefing those seven individuals sustained severe injuries, including head trauma.
Mr. Phong mentioned that a special flight carrying 143 individuals from the SQ321 flight, including passengers and crew members who could travel, reached Singapore earlier today. He also noted that 79 passengers and six crew members from SQ321, comprising individuals undergoing medical treatment and their accompanying family members, are still in Bangkok.
“Please be assured that Singapore Airlines is here to help and support you during this difficult time,” Mr. Phong said.
He also mentioned that Singapore Airlines is dedicated to offering complete support and aid to the passengers and crew members of SQ321. He also stated that they are actively collaborating with the appropriate authorities in the investigations.
Singapore Airlines reported that one of its flights departed from London’s Heathrow Airport on Monday and was en route to Singapore when it experienced significant turbulence at an altitude of 37,000 feet. This turbulence occurred while the cabin crew was serving breakfast, leading the pilots to request an emergency landing at Bangkok’s Suvarnabhumi International Airport. The flight successfully landed at 3.45 pm (local time) on Tuesday.