Scoot Airlines responds to DGCA notice, Provides relief options

Singapore budget air carrier Scoot said that the timing of its 18^th January flight, which had departed from Amritsar airport without several passengers was changed on account of the prevailing foggy conditions at the airport.

Scoot Airlines’ explanation came days after the Directorate General of Civil Aviation (DGCA) sought a report from the airlines. In its reply to the aviation regulator, the airlines said that 17 passengers were affected on 18^th January, as their travel agent did not inform them about the change in time. “Incidentally the timing of the flight was changed on account of the prevailing foggy condition at the Amritsar Airport”, the low-cost subsidiary of Singapore Airlines said in a statement.

This triggered chaos at the airport with angry passengers who were left behind staging a protest. They registered their complaint with the authorities concerned at the airport. “Around 280 passengers were to travel to Singapore but 253 passengers were rescheduled, leaving behind over 30 passengers behind”, Amritsar airport Director said.