Haryana Police Ramps Up Cybersecurity: Helpline Staff Doubled to Tackle Fraud

To prevent cyber crime in the state, the Union Home Ministry’s helpline-1930 will now operate at twice the speed than before. Haryana Director General of Police Shatrujeet Kapur, said that the number of staff deployed on the cyber helpline number has been doubled to expedite the resolution of complaints received and enhance cybercrime prevention.
prevention Mr. Kapur said that in recent times, along with technology, the number of cyber crimes has also increased. Cyber criminals are using new methods to cheat people online and make them victims of fraud. In such a situation, it is important that complaints related to cyber crime be resolved promptly.
Apart from this, the number of awareness campaigns will soon be increased to give people information about cyber security so that people remain alert and do not share personal information related to bank accounts with anyone. He said that there is a plan to organize a meeting with bankers in this regard so that better coordination can be worked with them.
It is noteworthy that the office of helpline number 1930 being operated in 112-IRSS located in Sector-3 Panchkula was inspected by Haryana Director General of Police, Mr. Shatrujeet Kapur last week. During this, Mr. Kapur asked the duty staff posted here in detail about their working methodology. He asked the staff that when they receive a complaint related to cyber crime, what information is taken from the victim and what is the SOP, on which the staff present told him about their methodology.
Complaints received on the helpline number saved Rs 22.38 crore of the people of the state from fraud till August
During the inspection, it was told that from January to August, about Rs 22.38 crore of people in the state have been saved from being cheated through this helpline number. It was also informed that after receiving the complaint, necessary information is taken from the person like UPI ID, information about the number from which the call came, bank details and mode of payment i.e. UPI or bank transfer etc.
After this the complaint ID of the person is created and it is sent to the nodal officer of the bank. On the basis of the complaint received by the nodal officer of the concerned bank, the account containing the transaction is frozen due to which the financial transaction stops there. Till now, more than 38 thousand 600 complaints have been registered on this helpline.
DGP Haryana Shri Shatrujeet Kapur says, “If you become a victim of cyber crime, people should immediately inform on helpline number 1930”
The Director General of Police said that to report cyber fraud related cases, going to the police station and filing an FIR in the traditional way and getting it investigated is a long process.
In such a situation, the general public should give information regarding cyber fraud on cyber helpline number 1930 as soon as possible so that further transactions can be stopped. Apart from this, people can also lodge complaints on the cyber crime website – http://www.cybercrime.gov.in.