Haryana DGP Stresses ‘Golden Hours’ for Cybercrime Prevention in Meeting with HDFC Bank Officials

Haryana Director General of Police, Shri Shatrujeet Kapur, today emphasized the importance of working within the “golden hours” and reducing response times to prevent cybercrime. He said that the chances of stopping a cybercrime are highest in the initial period after it occurs, which is known as the “golden hour.” Kapur made these remarks while presiding over a meeting with senior officials of HDFC Bank regarding cyber security. He stressed that the police department and bank employees play equally important roles in this effort and that enhanced coordination between the two entities is essential for effective crime prevention. The meeting focused on discussing the Citizen Financial Cyber Fraud Reporting Management System module of the Cyber Portal, as well as the challenges associated with apprehending cybercriminals and potential solutions. HDFC Bank officials at the meeting pledged full cooperation with the police administration, emphasizing the security of customer deposits as a top priority and their commitment to assisting with cybersecurity efforts. Mr. Kapur also advocated for increasing the number of nodal officers to accelerate response times, even during holidays and non-traditional working hours. To elevate the competence of these nodal officers and furnish them with up-to-the-minute information, they will receive training in conjunction with the National Cyber Helpline No. 1930 team, fostering improved coordination. To expedite the resolution of cyber fraud issues, the cases will be categorized into two groups: live cases, where immediate action is taken upon receiving a complaint, and cases that have persisted for an extended period. Separate teams will be assigned to address these categories, and bank officials were advised to establish a dedicated team to clear any backlog of complaints. The meeting also addressed IFSC code verification, monitoring suspicious international bank account transactions, and other related matters. Instructions given for geofencing of POS machines and transactions on suspicious bank accounts will also be monitored. Furthermore, the Director General of Police instructed bank officials to verify sellers’ businesses before providing point-of-sale (POS) machines to prevent misuse by cyber criminals. Geofencing of these machines was also recommended to automatically deactivate them when moved.