A recent video of an enraged Ola Electric customer smashing his scooter outside a showroom has gone viral, igniting discussions about customer service and billing practices. The man, visibly agitated, is seen striking his vehicle with a hammer in the clip. He was later joined by others who took turns damaging the scooter, leaving it heavily battered. The incident reportedly stems from the customer being presented with a ₹90,000 bill, which led to his outburst.
The video, filmed outside an Ola Electric showroom, has drawn widespread attention on social media. While some users criticized the man’s extreme reaction, others sympathized with his frustration, calling for more transparency and better customer service from Ola Electric.
WATCH THE VIRAL VIDEO OF OLA ELECTRIC CUSTOMERS:
OLA with Hatoda 🔥😅🤣😂@kunalkamra88 pic.twitter.com/mLRbXXFL4G
— Anil MS Gautam (@realgautam13) November 23, 2024
Comedian Kunal Kamra Weighs In
Adding to the uproar, comedian Kunal Kamra recently highlighted Ola Electric’s alleged shortcomings in after-sales service. Sharing an image of scooters piled up at a service center, Kamra criticized the company and its CEO, Bhavish Aggarwal, for neglecting Indian consumers. Kamra pointed out that many Ola customers, especially daily wage workers, rely on these scooters for their livelihoods and are facing financial hardships due to recurring issues.
“Do Indian consumers have a voice? Do they deserve this?” Kamra questioned in a tweet, urging the government to take action. He even tagged Union Transport Minister Nitin Gadkari, calling for intervention to address the grievances faced by Ola users.
Bhavish Aggarwal’s Defiant Response
In response, Bhavish Aggarwal dismissed Kamra’s criticism as a “paid promotion” and urged him to “sit quiet.” Aggarwal defended Ola’s efforts to enhance its service network and pledged to address existing backlogs. He assured customers that the company was focused on resolving genuine issues and improving service quality.
Humor Amidst the Controversy
Amid the heated exchanges, industrialist Harsh Goenka added a humorous twist to the situation. Sharing an image of himself riding an Ola e-scooter, he joked, “If I have to travel short distances, say from one ‘kamra’ to another, I use my Ola.” His witty remark added a lighter note to an otherwise intense debate.
Growing Scrutiny on Ola Electric
This incident, combined with Kamra’s criticism, has intensified scrutiny on Ola Electric’s customer service practices. As the company works to expand its service network, the pressure is mounting to address the grievances of its customers and restore trust.