Low-cost carrier IndiGo on Wednesday dismissed the results of a report that positioned the airline among the globe’s least favorable airlines for 2024. The “AirHelp Score report 2024” ranked IndiGo at 103rd out of 109 airlines evaluated, with Air India at 61st and AirAsia at 94th.
In a statement, IndiGo highlighted that India’s aviation authority, the Directorate General of Civil Aviation (DGCA), provides monthly statistics on airlines’ punctuality and customer complaints.
“IndiGo has consistently achieved high scores on punctuality and has the lowest ratio of customer complaints for an airline of its size and operational scale,” the airline declared.
IndiGo further criticized the AirHelp survey, noting that the report did not reveal the sample size for India and neglected to consider the global industry’s methodology or compensation standards, casting doubt on its reliability.
“As India’s most favored airline, IndiGo disproves the conclusions of this survey and reiterates its commitment to providing on-time, economical, courteous, and hassle-free travel experiences for its customers,” the airline mentioned.
According to DGCA statistics, IndiGo transported over 7. 25 crore passengers from January to September, achieving a 61. 3% market share. Meanwhile, Tata Group-operated Air India carried over 1. 64 crore passengers, holding a 13. 9% share.
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IndiGo manages more than 2,100 flights daily with a fleet of over 380 planes, connecting over 85 domestic and 30 international destinations.
Brussels Airlines, Qatar Airways, and United Airlines led the AirHelp report, which evaluated aspects such as customer claims, punctuality, food quality, seating comfort, and crew service across 54 nations from January to October.
