IndiGo on Thursday rolled out compensation for travellers who were badly affected during the massive flight disruptions from December 3 to 5. The airline said passengers who endured long delays and airport chaos caused by a severe crew shortage will receive ₹10,000 travel vouchers. These vouchers can be used on any IndiGo flight within the next 12 months.
Customer Care and Refund Updates
In its statement, IndiGo stressed that customer service continues to be its “foremost priority.” The airline confirmed that most refunds for cancelled flights have already been completed, while the remaining ones will be issued soon.
For passengers who booked their tickets through travel portals, IndiGo said refund requests have been initiated. However, travellers whose details were not fully captured in IndiGo’s system were advised to contact customer.experience@goindigo.in for resolution.
Compensation for Deeply Affected Flyers
The airline admitted that many customers travelling on December 3, 4 and 5 went through serious inconvenience, including extremely long waiting hours at busy airports. IndiGo said the ₹10,000 vouchers are specifically meant for those “severely impacted” by the disruption.
This additional payment will be provided along with the standard compensation set by government rules, which require airlines to offer ₹5,000 to ₹10,000 to passengers whose flights are cancelled within 24 hours of departure, depending on the route distance.
Also Read: Why SpiceJet Shares Have Raised 19% in Four Consecutive Sessions Amid IndiGo Flight Cuts
IndiGo’s Assurance to Passengers
Reiterating its commitment to stable operations, the airline said it is working to return to smooth flying conditions. “At IndiGo, we are committed to restoring the experience you expect from us safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again,” the statement said.
Background: A Major Operational Breakdown
Earlier in December, IndiGo experienced one of its most serious operational breakdowns. A severe shortage of crew members led to hundreds of cancellations and widespread confusion across major airports between December 3 and 9.
Thousands of travellers were stranded for hours, aircraft remained grounded without clear information being shared, and airports became severely overcrowded after IndiGo’s rostering system failed.
The chaos triggered regulatory intervention, strong criticism from passengers and urgent corrective measures by the airline. IndiGo has since processed refunds and announced compensation including the ₹10,000 travel vouchers for those who were most heavily affected by the crisis.
Also Read: DGCA Orders Surprise Inspections at 11 Airports After Massive IndiGo Disruptions
