In response to soaring ticket prices, the government imposed a cap on airfares for affected routes. (File Photo)
A tense situation unfolded at Lucknow Airport on Saturday as passengers grew frustrated over IndiGo’s ongoing flight cancellations. Videos from the terminal showed travellers arguing and pushing one another while waiting for updates. Airport staff and security intervened to calm the crowd.
The scuffle highlights the growing frustration among thousands of travellers stranded due to the airline’s operational disruptions. Long queues, repeated delays, and unclear announcements tested passenger patience across major airports.
In response to soaring ticket prices, the government imposed a cap on airfares for affected routes. Prices are now limited to a range of Rs 7,500 to Rs 18,000, depending on flight distance.
Officials said the cap will remain in effect until airline operations stabilise. The move aims to protect travellers from being overcharged while they struggle to secure seats amid widespread cancellations.
One official commented, “The fare cap is necessary to ensure passengers are not exploited during this disruption.”
IndiGo’s cancellations are not limited to Lucknow. Airports across India have reported confusion, long waiting times, and passenger unrest. Over 1,000 flights were cancelled on Friday alone, affecting thousands of travellers.
The airline stated that the disruptions are linked to ongoing roster and crew-related issues. It warned that flight delays and cancellations may continue for several more days.
In response to the crisis, the central government has decided to monitor IndiGo’s operations closely over the next few weeks. A fortnightly review will examine the airline’s staffing, hiring practices, and flight scheduling to ensure smoother operations.
Officials stressed that the airline must maintain accountability and transparency. Failure to improve services may trigger the toughest regulatory actions.
Passengers affected by cancellations are advised to check flight statuses regularly and explore alternative travel options, including rail or bus services. Airlines and travel agencies have been urged to provide timely refunds and assistance for rebookings.
Travellers are also encouraged to arrive early at airports, maintain patience, and follow official instructions displayed on digital boards and counters.
While IndiGo is taking steps to resume normal service, experts warn that the backlog of cancelled flights will take several days to clear.
The combined measures — fare caps, fortnightly government review, and passenger advisories — aim to reduce chaos and protect travellers. But the situation underscores the vulnerability of air travel to operational lapses and highlights the importance of proactive planning during peak travel periods.
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