IndiGo, India’s largest airline, has been grappling with widespread operational disruptions over the past few weeks. Thousands of passengers have faced cancellations, delays, and long waits at airports due to crew shortages and new Flight Duty Time Limitations (FDTL) norms.
In a major update, the airline has announced full refunds for all flights cancelled between December 5 and 15, 2025, aiming to ease passenger concerns and restore trust.
Why IndiGo Flights Are Being Cancelled?
The chaos stems from the implementation of Phase 2 of FDTL rules, designed to manage pilot fatigue and ensure safety. IndiGo miscalculated the number of pilots needed under the new system, which, combined with winter travel congestion, led to mass cancellations.
At its peak, the airline was cancelling 170–200 flights daily, leaving thousands of passengers stranded at major airports, including Delhi, Mumbai, Bengaluru, and Hyderabad.
The Civil Aviation Ministry, DGCA, and airport authorities have been closely monitoring the situation, ensuring passengers receive support and that IndiGo improves its operations.
IndiGo Full Refund Policy: What You Need to Know?
IndiGo has confirmed that passengers whose flights were cancelled between December 5 and 15 are eligible for full refunds, regardless of how tickets were purchased. This applies to:
- Domestic flights
- Connecting flights impacted by cancellations
- Passengers who had partially completed trips
How to Claim Your Refund for Cancelled IndiGo Flight? Step-by-Step Guide
Follow these steps to ensure you receive your refund quickly and smoothly:
Check Flight Status
- Visit the IndiGo website or mobile app.
- Enter your PNR / booking reference to confirm if your flight was cancelled.
Decide on Refund Mode
- Option 1: Refund to original payment method (credit/debit card, net banking, UPI).
- Option 2: Travel credit for future IndiGo flights (optional).
Submit Refund Request Online
- Log in to the IndiGo account → My Bookings → select cancelled flight → click Request Refund.
- Provide payment details if required and submit.
Contact Customer Support (If Needed)
- Call the IndiGo helpline or send an email with your PNR and ticket details.
- Useful for complex itineraries or delayed refunds.
Keep Documents Ready
- Ticket confirmation
- Boarding pass (if available)
- Payment proof
Wait for Refund Processing
Refunds typically take 7–14 business days, depending on payment method.
Stay Updated
- Regularly check IndiGo announcements, emails, or SMS for updates.
- Follow DGCA or airport advisories for any additional instructions.
IndiGo cancelled Flights: Passengers Requested to Stay Informed
The airline has urged all travellers to check their flight status before heading to the airport. Those with bookings in the affected period are also advised to consider rescheduling or alternate flights, if possible.
DGCA continues to monitor IndiGo’s network and passenger support systems, ensuring passengers are not left stranded. Airports have also ramped up support desks to assist with cancellations and refund queries.
What This Means for Travellers?
While IndiGo works to stabilise operations, passengers now have financial protection through the refund policy. This announcement comes as a relief after days of uncertainty and travel disruption.
It also highlights the importance of regulatory oversight, planning for new operational rules, and communication during crises. For passengers, the focus should be on staying informed, following airline updates, and claiming refunds promptly.
