The All India Institute of Medical Sciences (AIIMS) in Delhi and Guru Gobind Singh Indraprastha University revealed a joint effort to transform patient care using a ‘patient grievance redressal system’. This partnership is a major move towards making healthcare more transparent, responsible, and satisfying for patients, according to Dr M Srinivas, the Director of AIIMS Delhi.
The collaboration was formalised through the signing and exchange of a Memorandum of Understanding (MOU) between AIIMS, New Delhi, and USAR (University School of Automation and Robotics) and USDI (University School of Design and Innovation) of Guru Gobind Singh Indraprastha University (GSIPU). This collaborative effort underscores the commitment of both institutions to drive positive change in the public healthcare sector, Srinivas said.
The ‘patient grievance redressal system’ aims to comprehensively address patient concerns and feedback, Srinivas said, adding that this initiative is noteworthy as it is the first of its kind, demonstrating a pioneering approach to patient care.
This project is anticipated to save crores of rupees for AIIMS as it leverages the expertise and commitment of GGSIPU’s faculty and students.
“What sets this project apart is that it comes at no cost to AIIMS, as the students and faculties of GGSIPU’s USAR and USDI have generously volunteered to develop the programme free of charge,” said Dr Rima Dada, professor in-charge of AIIMS Media Cell.
The comprehensive scope of the patient grievance redressal system covers an array of services, including patient treatment, clinical practice, nursing care, the implementation of welfare schemes, sanitation, security, infrastructure, and facility management, Dada said.
By integrating these facets into a unified system, both AIIMS and GGSIPU are dedicated to elevating standards of care, good governance, and transparency in healthcare delivery, she stated.
