With the rapid advancements in artificial intelligence, many jobs that once seemed safe from automation are now at risk. The use of chatbots and virtual assistants is already prevalent in multiple industries, and there is a possibility that they might replace human workers in certain job roles.
Let’s discuss the top 10 jobs that might be replaced by ChatGPT in the near future and provide tips on how to safeguard your career.
1. Customer Service Representatives
Customer service is a field where chatbots and virtual assistants are already being employed. They can answer frequently asked questions and handle simple requests. As these technologies continue to progress, they may possess the capability to manage intricate customer interactions, which could ultimately result in the replacement of human customer service representatives.
Safeguard your career: To safeguard your career, concentrate on developing skills that require human interaction, such as empathy, problem-solving, and communication. Additionally, consider specialising in a niche area where automation is less likely to replace human workers.
2. Data Entry Operators
The automation of data entry tasks like organising, sorting, and transcribing can be accomplished by chatbots and AI. As the technology behind AI continues to advance, it is possible that the demand for human data entry clerks may be reduced.
Safeguard your career: Focus on developing skills in data analysis and interpretation. Learn how to use data analysis tools and software, and consider specialising in a niche area where automation is less likely to replace human workers.
3. Telemarketers
The tasks associated with telemarketing, such as cold calling, product or service promotion, and customer information collection, can be automated by chatbots and AI. With advancements in AI technology, it is likely that the requirement for human telemarketers will decrease.
Safeguard your career: Upskill yourself in sales and digital marketing. Learn how to use social media and other digital marketing tools, and consider specialising in a niche area where automation is less likely to replace human workers.
4. Bookkeepers and accounting clerks
The constant evolution of AI technology has brought about a potential decrease in the demand for human bookkeepers and accounting clerks. The automation capabilities of chatbots and AI have extended to tasks traditionally performed by bookkeepers, such as payroll processing, financial analysis, and data entry.
Safeguard your career: Skills in financial analysis, forecasting, and budgeting can help you safeguard your employment opportunities. Learn how to use financial analysis software and consider specialising in a niche area where automation is less likely to replace human workers.
5. Travel Agents
The potential for chatbots and AI to automate travel booking tasks such as itinerary planning, hotel reservations, and flight bookings exists due to the advancements in AI technology. The reliance on human travel agents may decrease as chatbots and AI become more efficient at these tasks.
Safeguard your career: Skills such as travel consulting and destination management can be useful for travel agents to stay ahead in the race with AI and automation tools. Learn how to use travel booking software and consider specialising in a niche area where automation is less likely to replace human workers.
6. Assembly line workers
Artificial intelligence can automate assembly line tasks such as product assembly, quality control, and machine operation. With the improvements in AI technology, the need for human assembly line workers may decrease.
Safeguard your career: Develop your skills in robotics and automation. Learn how to use industrial robots and automated machinery, and consider specialising in a niche area where automation is less likely to replace human workers.
7. Bank Cashier
The automation of banking tasks such as account management, money transfers, and bill payments can now be carried out by chatbots and AI. With the advancements in AI technology, the requirement for human bank tellers may witness a decline.
Safeguard your career: Learn how to use financial planning software and consider specialising in niche areas where automation is less likely to replace human workers. These skills can help you protect your job for a long time.
8. Retail Salespersons
The integration of chatbots and AI in retail sales can automate tasks like product recommendations, inventory management, and checkout processes. It is highly possible that as AI technology advances, the dependence on human retail salespersons may diminish.
Safeguard your career: To secure your professional career, concentrate on enhancing your skills in customer relationship management, personal styling, and visual merchandising. Get proficient in retail management software and contemplate specialising in a particular area less likely to be automated, such as a niche market.
9. Lawyers and Legal Assistants
The automation capabilities of chatbots and AI have extended to legal tasks like document review, contract analysis, and legal research. As AI technology continues to evolve, it is possible that the demand for human lawyers and legal assistants may decrease.
Safeguard your career: To ensure the longevity of your career, concentrate on honing your legal counselling and advocacy skills. Familiarise yourself with legal research software and consider specialising in a niche area where automation is less likely to replace human workers.
10. Journalists
The automation of journalism tasks, such as news reporting, content creation, and data analysis, is now possible with the advent of chatbots and AI. The progress in AI technology may potentially lead to a decline in the demand for human journalists.
Safeguard your career: To secure your professional career, prioritise the development of your skills in investigative journalism, multimedia storytelling, and editorial management. Acquire proficiency in digital content creation tools and explore the possibility of specialising in a niche area where the likelihood of automation replacing human workers is lower.
Final Thoughts
The rise of AI technology is rapidly changing the job market. Many jobs that were once considered safe from automation may now be at risk. To safeguard your career, developing skills that are less likely to be automated and specialising in a niche area where automation is less likely to replace human workers is important.
By staying proactive and keeping up with the latest developments in your field, you can stay ahead of the curve and thrive in the new world of work.
Abhishek Anand is the founder of Skill Bud Technologies Pvt. Ltd. He is also an author, speaker and mentor.