During the Estate Office’s Grievance Redressal camps held on December 16th and 17th, it was observed that certain applicants who submitted requests both online and offline at the Estate Office, Chandigarh, faced challenges as their applications were neither disposed of nor monitored by the office. In response, Sh. Vijay Namdeorao Zade, IAS Finance Secretary, Chandigarh, announced the impending launch of an online portal tailored for those applicants whose requests have not been addressed by the Estate Office.
Starting from January 1, 2024, this user-friendly portal will serve as a seamless platform for applicants to redress their concerns, whether submitted online or through traditional means. With specific timelines set for grievance resolution, the application aims to optimize the handling of property-related issues, ensuring transparent and efficient outcomes. Developed by the National Informatics Centre, UT Chandigarh, the portal offers applicants a relief mechanism to promptly address concerns with just a click. With the forthcoming portal, the greivances will be monitored at the highest authority level in the Estate Department.
Applicants will be pleased to know that grievances received through this portal will be forwarded to the relevant branch for redressal, with notifications sent to the applicants. This process not only enhances transparency but also enables the Estate Office to assess the efficacy of grievance redressal. Furthermore, based on the grievances received, the Estate Office will identify and address systemic problem areas causing delays in case disposal, ensuring remedial measures are implemented to prevent unnecessary hardships for the public.
