A passenger aboard Air India flight AI 175 from Bengaluru to San Francisco on June 9 recently reported discovering a metal blade in their meal. Mathures Paul found the object in the roasted sweet potato and fig chaat, noting that he noticed it only after chewing for a few seconds, fortunately without harm. In his post on X, Mathures stated, “Air India food can cut like a knife. Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done. Of course, the blame squarely lies with Air India’s catering service but the incident doesn’t help the image I have of Air India.”
Air India food can cut like a knife. Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done. Of course, the blame squarely lies with Air India’s… pic.twitter.com/NNBN3ux28S
— Mathures Paul (@MathuresP) June 10, 2024
Air India acknowledged the incident and initiated an investigation. Rajesh Dogra, Chief Customer Experience Officer, confirmed that the foreign object came from the vegetable processing machine used by their catering partner. He said, “Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner. We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor especially after chopping of any hard vegetable.”