Chandigarh-based customer Bhavye Goel has raised concerns about a recent order from BigBasket, alleging that the grocery delivery platform sent only 844 grams of onions instead of the 1 kilogram he ordered. Goel shared his experience on X (formerly Twitter), revealing that his account was blocked after he reported the issue.
Complaint and Response
According to Goel, BigBasket refunded him for the shortfall but subsequently blocked his account. He criticized the platform for what he described as unfair practices, noting that BigBasket is quick to charge customers for even the smallest excess in weight but fails to ensure accurate deliveries.
HAVE A LOOK AT THE POST:
That’s 1kg onions for your from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this. pic.twitter.com/U58Z11diLd
— Bhavye Goel (@bhavyegoel) September 4, 2024
Proof of Shortfall
Goel provided evidence of the discrepancy by posting a photograph of the onions on a kitchen scale, which showed the weight as 844 grams. In his post, he expressed frustration at being charged excessively while receiving less than what he paid for, accusing BigBasket of exploiting customers.
BigBasket’s Standard Response
In response to Goel’s complaint, BigBasket issued a standard apology on X, which has been viewed over 600,000 times. The company assured Goel that their team would contact him to resolve the issue. However, Goel criticized the response as “fake lip service” and noted that he had not received a reply to his email after three days.
Community Reactions and Support
The post has garnered significant attention, with many users sharing their own experiences and expressing support for Goel. Some X users recounted similar issues with weight discrepancies and overcharging by delivery platforms. One user noted, “Thanks for letting us know. I never weighed because of the blind trust. Forget weighing, I’m going to stop buying groceries from them.”
Others offered advice on avoiding non-MRP (non-packed) items from fast delivery services, citing concerns over the freshness and quality of vegetables and fruits. Another user, Vansh, commented, “I am facing this problem since a very long time. It’s shocking to see weight difference in every item ordered.”
The incident highlights growing frustrations among customers regarding the accuracy and transparency of online grocery deliveries. As more users share their experiences, it underscores the need for delivery platforms to address these issues and improve their service reliability.