Punjab Governance Reforms and Public Grievances Minister, Aman Arora, has set a one-week deadline for all Deputy Commissioners (DCs) to eliminate any pendency in citizen service delivery, aiming for Punjab to maintain its top position across the country.
Notably, Punjab recently secured the top position in grievance resolution rankings across the country. The ranking was declared on the basis of the Grievance Redressal Index developed by the Government of India for comparative assessment between states and UTs.
While chairing a meeting to review ongoing projects of Department of Governance Reforms & Public Grievances here at MGSIPA, Aman Arora mentioned that the current pendency in service delivery is commendably less than 0.19% across all districts; however, there is still room for improvement. He also directed DCs to identify officials responsible for delays, holding them accountable for hindering service delivery.
He also emphasised that the top-performing officials should be recognised and appreciated for their efforts.
Meanwhile, the Governance Reforms Minister also reviewed the “Bhagwant Mann Sarkar, Tuhade Dwaar” scheme, which allows the people of Punjab to access 43 government services simply by dialling the helpline number 1076 from the comfort of their homes. He directed the concerned officials to make every possible effort to further popularise this flagship scheme so that citizens of the state can maximise their benefits from it.Appreciating the efforts of the DCs in maintaining low pendency levels, Aman Arora stated that the Chief Minister, Bhagwant Singh Mann-led Punjab Government is dedicated to ensuring that citizens receive services promptly and without any delays. The meeting also focused on the status of complaints received on the Public Grievances Redressal System (PGRS).
Principal Secretary Governance Reforms Ajoy Sharma and other senior officials of the department were also present in the meeting.