Vistara’s final flight from Odisha took off for Delhi on Monday night, marking the conclusion of its operations in the state ahead of its merger with Air India. The flight, UK 782, departed from Biju Patnaik International Airport in Odisha at 8:30 pm and landed at Delhi’s Indira Gandhi International (IGI) Airport at 10:55 pm.
This flight was one of the last departures before Vistara’s full merger with Air India. Ahead of the merger, Vistara expressed gratitude to its passengers for their continued support. “Thank you for being part of this unforgettable journey and showering us with your #VistaraLove. We will forever cherish these memories. Please follow @airindia for all the latest updates,” Vistara stated in a post on X.
Thank you for #FlyingTheNewFeeling
Here’s #ToLimitlessPossibilities pic.twitter.com/OaELl6d4T5— Vistara (@airvistara) November 11, 2024
Vistara, a joint venture between Tata Group and Singapore Airlines, will fully merge with Air India, which is also owned by Tata Group. To ensure a smooth transition for customers, the airlines have made comprehensive arrangements. After the merger, Vistara flights will be operated by Air India, with a special four-digit Air India code starting with the digit “2.” For example, flight UK 955 will become AI 2955, helping passengers easily identify Vistara flights on Air India’s website starting November 12.
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Vistara’s routes and schedules will remain unchanged, and the in-flight experience, including products and services, will continue to be provided by the same crew. To support the transition, Air India has allocated additional resources at key locations across India and is working with partner airports. The measures include help desk kiosks at curbside areas before terminal entry at hub and metro airports. Customer service staff wearing “How may I assist you?” Air India x Vistara-branded T-shirts will guide passengers with old Vistara tickets to help desks or Air India support staff.
Vistara’s airport ticketing offices and check-in terminals will gradually transition to Air India. Advisory notices will be displayed on self-service kiosks, directing passengers to select Air India for check-in for Vistara flights under the AI2 code starting November 12. At international airports, customer support staff in branded T-shirts will assist passengers, and signage will be posted near check-in desks.
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In addition, customers who contact Vistara’s call center will be redirected to Air India representatives to ensure a seamless experience. Over the past few months, 270,000 customers who had booked Vistara flights were migrated to Air India and informed about the change. Moreover, over 4.5 million Vistara loyalty program members are being integrated into Air India’s loyalty program.
The unified Air India offers passengers enhanced connectivity, with access to over 90 domestic and international destinations, as well as 800 more through codeshare and interline partners. Air India’s narrow-body fleet is also undergoing upgrades, with new aircraft being delivered, legacy aircraft being refitted with new interiors, and Vistara’s catering services now extended to Air India.
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