A day after an Indian YouTuber, Ishan Sharma, expressed his dissatisfaction with the hospitality standards of American hotels, his experience took a positive turn. Ishan, who is based in Bengaluru, had posted on X about the “culture shock” he encountered in the U.S., stating that American hotels seemed to lack a proper understanding of hospitality.
In response to his concerns, Caesar’s Palace, the hotel where he was staying, upgraded his room and provided improved services. Ishan shared glimpses of his upgraded luxury room on X, expressing his gratitude by writing, “Thank you Caesar’s Palace for the upgrade. I’m glad you heard me. Really excited for the next few days.” He also added another post, mentioning that the staff was “really helpful this time.”
Thank you Caesar's Palace for the upgrade.
I'm glad you heard me.🙏
Really excited for the next few days!✨ pic.twitter.com/EzRxbxfcUn
— Ishan Sharma (@Ishansharma7390) August 13, 2024
Ishan’s followers, who had seen his earlier post criticizing the hotel, were pleased with the outcome. Comments like “This is a great gesture by the hotel!” and “Influencer power works every time” reflected the positive reaction from netizens. One user even highlighted the impact of social media, saying, “A social media post can have the biggest institutions do a little introspection haha.”
In his initial post, Ishan had criticized the hotel for its lack of basic hospitality services. He pointed out that despite asking for tips, the hotel didn’t even provide complimentary water. Comparing his experience with hotels in India, he said, “Maybe I’m spoilt with Taj Hotels in India.”
He also expressed frustration with the lack of basic assistance in American hotels, recounting how after a tiring 2 a.m. check-in, he was told that a 200ml bottle of water would cost $14.99. The YouTuber was shocked by the lack of empathy shown by the hotel staff, describing the experience as “unbelievable.”
Ishan’s post has since garnered over 740,000 views, sparking a conversation among netizens about the differences in hospitality standards.
