A couple in Bengaluru received a chilling surprise when they discovered a spectacled cobra inside a package they had ordered from Amazon. The incident, which occurred on Sunday, has sparked significant safety concerns and raised questions about the handling of deliveries by the e-commerce giant.
Details of the Incident:
The couple, both software engineers residing on Sarjapur road, had ordered an Xbox controller through the Amazon app. Instead of their expected item, they found a venomous snake trapped inside the package with packaging tape. They promptly recorded the shocking discovery and shared it on social media, highlighting the unexpected and dangerous situation they faced.
“We ordered an Xbox controller 2 days ago from Amazon and received a live snake in the package,” one of the customers stated. Despite the snake being safely trapped and unable to cause harm, the couple expressed dismay over their ordeal, particularly criticizing Amazon’s handling of the aftermath.
Customer’s Response and Amazon’s Reaction:
The customers recounted their distressing experience, including a frustrating two-hour wait on hold with Amazon’s customer support, during which they had to manage the situation themselves late at night. While they received a full refund, they voiced dissatisfaction with Amazon’s response, citing the lack of compensation or an official apology beyond the refund.
In response to the incident, Amazon tweeted an apology and assured further investigation into the matter. However, the couple remains dissatisfied with what they perceive as insufficient accountability for the serious safety lapse.
Safety Concerns and Accountability:
The incident has raised significant concerns about safety protocols in Amazon’s transportation and warehousing operations. The couple emphasized that such a breach in safety, involving a highly venomous snake, reflects negligence on Amazon’s part and demands stronger measures to ensure customer safety.
As the spectacled cobra has been safely released away from public reach, the focus now shifts to Amazon’s handling of the incident and the broader implications for customer safety. The incident serves as a stark reminder of the importance of stringent safety measures in e-commerce logistics to prevent such alarming occurrences in the future.
